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Disarming Defensive Behavior

Posted by Laurie Weiss

Some people need to be right whether they are or not. No matter what you say to them about a problem,...

Setting Up and Securing Your Wireless Network

Posted by Herman Lee

There are more and more individuals opting to work from home than ever before. The advantages to this...

Speakerphone Embarrassment

Posted by Kingston Y. amadan

A few weeks ago, I was talking to one of my co-workers about several projects we had been working on...

Conference Call Centers

Posted by Mike Daniels

It is hard to imagine the present-day world of million per minute transactions without an organizer,...

Questions to Keep a Conversation Going

Posted by Peter Murphy

A conversation between two people can be like a tennis game. The back-and-forth conversation is like...

Lower Cost HD Radios Are on the Way

Posted by Douglas Hanna

Here’s good news for radio fans.

iBiquity Digital Corporation, the power behind digital HD Radio technology, announced recently that it has released new reference designs for tabletop and home HD Radio receivers.

Communication Challenges for Retail Stores

Posted by Rito Salomone

Most retail stores have established many forms of communication to assist customers prior to trekking to the store. These systems include a web site, email, fax, online shopping, automated attendant, custom call routing (CCR) and interactive voice recognition (IVR). All these modes of communications should serve to enhance the customer experience. After all, the ultimate goal is to quickly and efficiently service the needs of the customer while maximizing a return.

Moblie phone ringtones : Future prospects

Posted by Alen Wilson

Ringtones are all about personalisation and have proved to be a fashion statement. People may choose...
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